"Following the successful completion on the sale of my cottage, I would like to thank you, Jenny, Heather, Ed and the rest of the staff for the professional, sensitive and helpful way you have dealt with this. You really have been a great help in what is always a difficult time for a buyer or seller, with your warm and friendly approach each step of the way. Always there, always helpful and always supportive. I wouldn't hesitate to recommend your firm and will certainly come back to you if I need an estate agent in the future. Thank you again."